hi 777's Privacy Policy

Introduction and Scope

hi 777 ("we", "our", or "the platform") is an online gaming and betting service operated for Bangla-speaking users in Bangladesh. This privacy policy explains what information we collect about you through our website, mobile app, and other digital services, how we use it, and how it is kept secure.

This policy should be read alongside hi 777's Terms and Conditions as a supplementary document. Together, they form the overall legal framework for our services. Using the hi 777 website or services means you have agreed to all the terms of this policy. If you disagree with any part of this policy, please stop using our services and contact us.

This policy applies only to hi 777's own services. Third-party websites or services have their own privacy policies, for which we are not responsible.

Information We Collect

hi 777 collects user information in various ways. The types of information we may collect are described below:

2.1 Information provided at registration

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or other government-issued document details for identity verification
• bKash, Nagad, Rocket, or Upay account details for payments

2.2 Information collected automatically during use

• IP address and device type
• Browser type, version, and operating system
• Duration of site visits and list of pages viewed
• Game play history, betting patterns, and transaction records
• Behavioural data collected through cookies and similar tracking technologies

2.3 Information provided through communications

When you contact us through our 24/7 live chat or email support, we also store the details of those conversations. This helps us improve service quality and resolve disputes.

How We Use Your Information

hi 777 uses the information collected for the following purposes:

• Creating, verifying, and managing accounts
• Accepting deposits, processing withdrawals, and maintaining transaction records
• Managing bonuses, rewards, and promotional offers
• Detecting and preventing fraud, money laundering, and suspicious activity
• Improving our services and developing new features
• Providing users with a personalised experience
• Meeting applicable legal and regulatory obligations
• Providing effective customer support via live chat and email

We never sell your information directly to third parties. Information use always follows a proportionality principle — only what is necessary for a specific purpose is used.

Sharing Information with Third Parties

hi 777 may share your information with selected third parties in specific circumstances. However, such sharing is always limited and purposeful:

4.1 Payment processors

Limited financial information is shared with mobile financial services such as bKash, Nagad, Rocket, and Upay to complete transactions. This information is used solely for payment processing.

4.2 Game providers

Game studios such as Evolution, Pragmatic Play Live, JILI, PG Soft, and Spribe may receive minimal technical information needed to operate their games. They also operate under their own privacy policies.

4.3 Security and identity verification services

Information may be shared with trusted third-party identity verification services for fraud prevention and KYC (Know Your Customer) checks.

4.4 Legal obligations

We may be legally required to provide information to authorities pursuant to a court order or applicable law. In such cases, we provide only the specific information requested and nothing more.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the hi 777 website to improve the user experience and to keep the service running correctly.

5.1 Essential cookies

These cookies are essential for the core functionality of the service. They are used to maintain login sessions, verify security tokens, and save your preferences. Without these cookies, the site will not work properly.

5.2 Analytics cookies

Analytics cookies are used to review which parts of the site are used most, page load times, and overall performance. This information is analysed in aggregate — not at an individual level.

5.3 Cookie controls

You can control or reject cookies through your browser settings. However, disabling essential cookies may prevent some parts of the service from working properly.

Data Retention Period

hi 777 does not keep user information longer than necessary. The general policy is:

• All information is retained while an account remains active.
• After an account is closed or deactivated, necessary information is retained for a defined period in accordance with legal obligations.
• Financial transaction records may be retained for long-term legal requirements.
• Some information may be deleted upon your request, though it may not be possible to delete all information due to legal obligations.

If you have specific questions about data retention periods, please contact our support team.

Your Rights

Every user registered with hi 777 has the following rights over their own information:

7.1 Right to access

You may request a copy of the information we hold about you.

7.2 Right to correction

If your information is incorrect or incomplete, you may request that it be corrected.

7.3 Right to deletion

In certain circumstances, you may request the deletion of your personal information. However, this right is not absolute — it is our responsibility to retain information needed to meet legal obligations.

7.4 Right to restrict processing

In certain circumstances, you may request that the use of your information be restricted.

7.5 Right to withdraw consent

Where information processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact us through our support team. We will respond to your request within a reasonable time.

Security Measures

hi 777 uses industry-standard security technologies to keep your information safe:

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Passwords are stored using strong hashing algorithms — never in plain text
• Access to sensitive data is limited to authorised staff only
• Regular security audits and vulnerability assessments are conducted
• Account access is controlled through OTP and two-factor authentication

However, no system on the internet is completely impenetrable. To keep your account secure, use a strong password and never share your login details with anyone.

Protection of Minors

hi 777's services are strictly for persons aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

Age verification is mandatory at registration. If we become aware that a minor has created an account using false information, that account will be closed immediately and all associated data will be deleted.

To learn more about responsible gaming and to get help for yourself or someone else, visit our responsible gaming guide, where self-exclusion and limit-setting options are discussed in detail.

Policy Changes

hi 777 may update this privacy policy from time to time as needed. If significant changes are made, we will notify you in the following ways:

• A notice will be sent to your registered email address
• A notification will be shown when you log in to the site
• The "Last updated" date at the top of this page will be changed

Continued use of the service after any changes will be treated as your agreement to the updated policy. We therefore recommend reviewing this page regularly.

You can find relevant information about your relationship with hi 777 and the overall terms of service use on our About Us page.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy, please contact us using the methods below:

Our support team is available day and night in both Bangla and English. For data protection requests, please contact us from your registered email address or mobile number so that identity verification is straightforward.

For general queries, answers to many questions can be found in our FAQ section.